FAQ

Choose your size, add the item to your cart, then go to checkout. You can check out as a guest, an account is optional, though creating one makes it easier to track orders and reorder later.

Contact us as soon as possible. If your order has not yet been dispatched we will do our best to amend or cancel it. Once a parcel has left our facility it cannot be changed, but you can still return it under our returns policy.

Yes. A confirmation email is sent immediately after checkout, followed by a dispatch email with tracking details. If nothing arrives, check your spam folder and then get in touch.

We ship to addresses across the United Kingdom. If you are outside the UK and would like to order, email us and we will let you know whether we can deliver to your location.

Standard UK delivery is free on orders over £50. For orders under £50 a flat rate of £3.95 applies. The exact cost is always shown at checkout before you pay.

Orders are dispatched within 1-2 business days. Standard UK delivery typically arrives within 2-4 business days after dispatch. Delivery times are estimates and can be affected by carrier delays or busy periods.

Your dispatch email contains a tracking link. Tracking can take a few hours to show its first scan after the parcel is collected.

You have 30 days from the day you receive your order to request a return. Items must be unused and in their original condition with all packaging and accessories intact. Contact us before sending anything back, as bikes need collection rather than normal post.

Email our support team with your order number and the items you would like to return. We will confirm the return address and send instructions. Please do not send anything back before contacting us.

Once your return arrives and passes inspection, we process the refund within 5 business days to your original payment method. Your bank or card issuer may take a few additional days to show it.

Yes. The simplest route is to return the original item for a refund and place a new order for the size you need, so you are not waiting on stock. Tell us when you get in touch and we will guide you.

Every product page has a frame size guide based on rider height. Geometry varies between brands, so check the manufacturer chart for the specific model too. If you are between two sizes, send us your height and inside leg and we will recommend one.

Bikes ship partially assembled to protect them in transit. Usually the handlebars, front wheel, pedals and saddle height need setting. We recommend a safety check by a qualified mechanic before your first ride.

Stock levels shown on the site are live. If something is unavailable, email us and we will tell you whether and when we expect it back.

We accept major cards including Visa and Mastercard, as well as PayPal. Apple Pay and Google Pay are supported where your device and browser allow.

Yes. Our checkout runs over an encrypted SSL connection and payments are handled by established payment providers. We never see or store your full card number on our servers.

All prices are shown and charged in pounds sterling (GBP). If your card is issued in another currency, your bank sets the conversion rate.